It does not measure the quality of the client, but the quality of the contact with him : cordial greetings, data retention, courtesy and professionalism, etc. Now that you know the most important call center KPIs , which ones are you going to start measuring? Send comment Your email address will not be published. Mandatory fields are marked with * Types of call center campaigns, do you know them all? Jan 11, 2023 | Call centers | 0 Comments In a call center you can do many things. The types of campaigns are renewed from time to time and with access to a call center you can carry out different promotional actions according to your objectives.
Today we talk about the types of campaigns in a call center and we tell you everything you can do to get the most out of your call center. With the actions of making Taiwan phone number list and receiving calls you can implement different campaigns that keep your staff busy or that improve the reputation of your company. of campaigns Telemarketing: the best known of all, bases its efforts on selling and promoting products or services. Customer Support: Provides widespread support for issues and queries. Help Desk: Similar to "Customer Service", but focused on solving specific problems with technical knowledge about the niche .
Telesales: campaign focused on cold sales with specialized agents. Appointments: campaigns to remember appointments or schedule new periodic consultations. Payment requirement: campaign focused on the collection of rents or unpaid monthly payments. Advertising: it bases its activity on promoting a brand or product without influencing the sale. Post-sales: management of queries or doubts after a massive sales campaign. Green number: it is a campaign that is carried out after catastrophes. Agents are in the role of reassuring and providing help to callers.